In 2014, Singaporeans were reported to
be one of the most active users of social media, spending 2.2 hours on average
a day (Mohd, 2014). This is not surprising as through the use of social media,
users are able to communicate rapidly, making them feel more connected to others.
However, what is worrying is that this increase in connectivity is not just
limited to friends and family members in users’ social circle, but also to
strangers as well. More than 50% of Singaporeans have befriended strangers on
social media (Trend Micro as cited in Nurul, 2013) and this has especially
impacted the young people who are more vulnerable to cyber-scams. An
organisation, Touch has worked with schools to implement cyber wellness
programmes that they came up with to educate the young about the hazards of the
Internet.
Youth are more likely to add strangers
on social media as they are at the stage of looking out for new friendships.
Their tendency to be reckless and trusting to their friends also caused them to
be more vulnerable to cyber-scams. By allowing strangers to befriend them on
social media, information such as their whereabouts, contact details and daily
routine are made known to the strangers. This allows cybercrime perpetrators to
look for targets that are more vulnerable. For instance, in 2012, a 15 year old
teen was exploited to become a loan-shark runner after he posted on his
Facebook that he was not receiving enough pocket money (Tai, 2013). Knowing his
situation, a middle-aged man befriended the teen and offer him an irresistible
offer of making a few hundred dollar for each “assignment” he took on. As
evident, youths who are naïve can be easily exploited by cybercrime
perpetrators who befriend them online.
Another growing concern is that these
perpetrators would often chat with the youths through social media and attempt
to meet them in the ‘real world’ upon gaining their trust. It was reported that
26% of the youth population had met an online stranger in the ‘real world’(“Norton
Online Family”, 2010). This could lead to negative consequences such as rape or
molest, which see an increase in the number of cases over the years (Tai, 2013).
One of the cases that occurred in 2003 was when a polytechnic graduate used the
Internet chatroom to find young girls to rape (Chong, 2013). As a result, three
girls were raped. The statistics and cases mentioned above have highlighted the
potential dangers of befriending strangers on social media and the urgent need
of educating the young to be more aware of online perpetrators.
With the rising number of cases in
Singapore, a non-profit charity organisation, Touch has come up with a
cyber-wellness program entitled CRuSH (Cyberspace Risk and where U Seek Help)
and has worked with schools to widen their outreach to students. Their program
addresses issues such as cyber relationship and contact, equipping them with the
skills to make informed decisions when challenging cyber wellness issues are
encountered (Touch Cyber Wellness, 2013a). Assessment and counselling is also
available to help those with online relationship problems and other cyber
issues. Through counselling, clients are able to solve their problem through
goal-setting while being guided by the counsellor. Touch is considered the
pioneer in the development of cyber wellness education and has been awarded the
Singapore Youth Award in 2011 for their commitment to youth development programmes.
Touch 2013 report revealed an increase in the number of schools and students
their programmes have reached to (Touch Cyber Wellness, 2013b). The rise in
number is also evident in their counselling programs and TOUCHline, implying
success in the area of public awareness and education. Furthermore, CRuSH also
received positive reviews from secondary school students, with more than 90% of
them rating the programme as ‘good’ or ‘excellent’.
To further prevent teens from falling
from cyber-scrams, parents can opt to install software such as the Singtel
Family Protect or the Norton Family. These software allows parents to gain
insights on their children’s online activities. The Singtel Family Protection
allows parents to limit the amount of time their children spend on the internet
and also block unknown email addresses to minimise conversations with strangers
(Singtel, n.d.). It also increases parental supervision by recording down
conversations on social media. In addition, the Norton Family extends these
services to mobile phones as well. Despite that these tools can inform parents
about their activities, it is also vital that parents are able to maintain a
close relationship and have open conversations with their children when they
addressed cyber wellness issues. Parents should also negotiate with their
children the amount of time they can spend on social media and set boundaries
in their monitoring of conversations. In that way, teens would not feel that
parents are infringing on their privacy or being too controlling and would be
glad to share their online activities with them.
Fortunately, the dangers of befriending
strangers online have been made more aware to youths through cyber wellness
education. However, users must nevertheless continue to protect themselves
online. As the Internet evolves and individuals become more tech-savvy,
cybercrime perpetrators can come out with new ways to exploit the youths.
Parents thus also play an important role in monitoring their children’s online
activities to prevent their children from having negative experiences on the
cyberspace.
References:
Norton Online
Family report 2010 reveals 73 percent of Singaporean kids have had a negative
online experience. (2010, July 6). Retrieved March 6, 2015, from
http://www.symantec.com/en/sg/about/news/release/article.jsp?prid=20100706_01
Singtel (n.d.)
Family protection. Retrieved from http://info.singtel.com/personal/internet/addons/family-protection/detail
Tai, J. (2013, June 12). More teens
falling prey to cyber-scams. The Straits Time. Retrieved from
http://www.straitstimes.com/the-big-story/case-you-missed-it/story/more-teens-falling-prey-cyber-scams-20130612
Touch Cyber
Wellness. (2013b). Touch report 2013. Retrieved from http://www.touch.org.sg/files/annual.report.2013.pdf
Outline:
Problem: Raising number of Teens in
Singapore falling for cyber-scams through strangers they befriended on social
media
Affected target group: Teens in
Singapore
Agent of change/stakeholders: Moe,
schools, Parents, NGOs
Solution 1: Touch-come out with programs
that educate youth about cyber wellness, implements these programs in schools
Evaluation: In its 2013 report, Touch
cyber wellness programs, Project CRuSH was able to reach more students by
working with more schools. Positive reviews: Lower and upper secondary school
students also gave positive feedback with 99% and 98% rating the quality of the
programme as “good” or “excellent” respectively.”
The increase in calls to Touchline and the number of youth undergoing cyber
wellness counselling shown that the issue has been make more aware and
individuals affected are seeking help.
Suggested solution: Parents to install
parental monitoring software on computer. Maintain an open
communication with
children when they spot unusual behaviours.
Implication & Conclusion: increase in awareness, parent's monitoring still vital as cyber crime perpetrator might come up with new methods to carry out cyber scams
Thesis:
More than 50% of Singaporeans have befriended strangers on social and this has
especially impacted the young people who are more vulnerable to cyber-scams. An
organisation, Touch has been coming up with programs relating to cyber wellness
to educate the young and promote parent-child bonding through the internet.